Billing, Payments and Refunds (3)

• Why does my bill show a past due balance after I made a payment? Why does my payment say "pending"?
• Why did my bill amount change after I dropped or added a class?
• Can I pay a future term instead of the current term?

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• Why hasn’t my financial aid been applied to my bill yet?
• When will my scholarships and grants be applied to my account?
• How do I report an external scholarship?

• How long does it take for a refund to process?
• Why is there a refund check listed that I never received?